Terms & Conditions.
1. Scope
These general terms and conditions apply to the ordering and delivery of products from bb trading werbeartikel ag, Bernstrasse 90, 8953 Dietikon («bb trading»), as well as to the provision of related services. General terms and conditions of the customer that have not been expressly acknowledged in writing by bb trading are not binding.
2. Offer and Conclusion of Contract
Offers made online or information provided by bb trading over the phone are non-binding. Only written or emailed offers from bb trading are binding. Unless otherwise agreed or revoked, the offer is valid for three months. This excludes significant exchange rate fluctuations. All documents and samples provided with the offer remain the property of bb trading. Without bb trading's consent, no third party may be given access to the offer documents. The contract between the customer and bb trading is concluded upon receipt of the order confirmation returned by the customer in writing or via email, or by simple written confirmation via email to bb trading. By this, these general terms and conditions are accepted by the customer. They can be accessed, printed, or saved locally at any time at bbtrading.ch/en/terms-conditions. Amendments, changes, or additional agreements to the contract or the general terms and conditions are only binding if confirmed in writing by bb trading.
3. Prices, Payment Terms and Processing
Prices published online or in the catalogue are indicative and exclude customisation (unless otherwise stated), transport costs (ex Dietikon) and any additional charges, and are shown exclusive of VAT. Unless otherwise stated, transport and ancillary costs are borne by the customer. Additional costs caused by the customer will be invoiced separately.
Payment processing is carried out via the Swiss payment service providers Payrexx AG, Burgstrasse 18, 3600 Thun, and Ideal Payment AG, Industriestrasse 47, 6300 Zug, Switzerland.
Payrexx processes payments made by credit card, TWINT, PayPal, Apple Pay and Google Pay. All transactions are processed exclusively through servers located in Switzerland. Invoice payments (purchase on account) are handled by Ideal Payment AG, which also operates entirely on Swiss servers.
The customer agrees that, for payment processing, the necessary data may be transmitted to the above-mentioned providers. These comply with the Swiss Federal Act on Data Protection (FADP) and the relevant security standards (in particular PCI DSS). Data is shared only to the extent required for payment execution or legal compliance.
The invoice amount must be paid within 30 days of the invoice date, unless otherwise agreed. If payment remains outstanding after the third reminder (60 days after invoicing), the claim will be assigned to Ideal Payment AG, which reserves the right to initiate collection procedures. In the event of default, bb trading reserves the right to claim further damages and default interest (5% pursuant to Art. 104 CO). bb trading may execute further deliveries only against advance payment.
4. Minimum Order Value
The minimum order value per order is CHF 200.– (excluding VAT and shipping). This limit does not apply to sample orders. bb trading reserves the right to reject any order below this amount without stating reasons.
5. Ownership
Ownership of the products remains with bb trading until all claims of bb trading against the customer are fully paid. A pledge, security transfer, or other encumbrance by the customer is prohibited until all claims are fully settled.
6. Delivery
In the absence of other agreements, the place of performance is at the customer's location. bb trading is entitled to make partial deliveries. If bb trading is delayed in delivery, the customer is only entitled to set a reasonable grace period for delivery. If bb trading fails to deliver within this grace period, the customer may withdraw from the contract. Further claims by the customer due to delivery delays are excluded. Excluded from this right of withdrawal are delivery delays due to unforeseeable, exceptional, or circumstances for which bb trading is not responsible. For already completed partial performances, the performance by bb trading is considered fulfilled. If the delivery date cannot be met due to the customer’s actions, the customer must compensate bb trading for any damages incurred due to the non-delivery.
7. Over- or Under-Deliveries
Despite careful production, technical reasons during printing, embroidery or engraving may lead to quantity deviations. Over- or underdeliveries up to 10% of the ordered quantity are customary in the industry and cannot be contested. The actual delivered quantity will be invoiced.
In the event of overdelivery, the customer is obliged to accept the additional items. In case of underdelivery, the difference will be refunded via the same payment method used for the order. For invoice payments, a corresponding credit note will generally be issued to reduce the invoice amount.
8. Transfer of Risk
The risk and benefit pass to the customer as soon as the products are handed over to the transport person. Any individual agreement on transport cost coverage by bb trading has no impact on the transfer of risk.
9. Samples
bb trading provides, upon customer request and during the preparation of a quote, a neutral (unprinted) sample free of charge; for special productions, a material sample will be provided. Sample orders via the online shop are only possible with payment. Due to the wide range of products and suppliers, bb trading cannot know all quality and material characteristics in detail. We therefore strongly recommend requesting a sample before placing an order to ensure that the products meet the desired requirements. Any returns or refunds due to dissatisfaction or similar reasons will be refused if they could have been avoided by prior sample inspection. Please note that samples may carry the logo of another company. This industry-standard practice does not constitute a reason for complaint. Furthermore, sample orders are excluded from returns. If you would like to receive a free preview copy of an item, please contact your account manager, reach us via the chat on our website bbtrading.ch/en/, or by email at [email protected]. The provided preview item must be returned after inspection.
10. Print Approval
Before production begins, bb trading provides the customer with a pre-production sample, a print proof, or a layout sketch for print approval. At this stage, the customer has the final opportunity to request corrections of any kind. If the customer does not identify any errors, the order is declared ready for printing. The customer is fully liable for any errors that are not reported at the time of print approval.
11. Warranty
The customer must inspect the products delivered by bb trading within five days of receipt and immediately notify bb trading in writing or by email if they wish to assert rights arising from defective performance. If the customer fails to report within this period, the products are deemed free from defects and the delivery is deemed accepted. Hidden defects must be reported immediately upon discovery. Claims for warranty due to product defects expire one year after delivery to the customer, even if the defects are discovered later. Defective goods will be replaced (replacement delivery) or repaired (rectification) at bb trading’s discretion. The customer has no right of withdrawal. Instead of replacement or repair, bb trading may, at its discretion, grant a price reduction corresponding to the depreciation. If the manufacturer of the goods provides a guarantee, bb trading may transfer its claims against the manufacturer to the customer in the event of defective goods. Exclusions from warranty include defects not attributable to bb trading, such as those due to force majeure.
12. Liability
Any contractual and non-contractual liability of bb trading to the customer for direct and indirect damages, including but not limited to lost profit, is excluded to the extent legally permissible. In particular, bb trading’s liability for auxiliary persons is fully excluded (Art. 101 (2) CO).
13. Intellectual Property
The customer expressly acknowledges that intellectual property (particularly copyrights, design rights, etc.) in all work results/products created by bb trading in the course of the order (including drafts, proposals, sketches, etc.) remains with bb trading. This also applies to all variants not chosen by the customer. These remain the property of bb trading and may not be used by the customer without prior written consent from bb trading. bb trading retains all copyright and other rights to the website and the content, information, images, videos, and databases published on the website («protected property»). Alteration, reproduction, publication, dissemination to third parties, and/or other exploitation of the protected property – even in part – without prior written consent from bb trading is expressly prohibited.
14. Confidentiality / Data Protection
The customer undertakes to maintain confidentiality regarding contractual conditions, particularly prices. bb trading and any third parties engaged commit to strict confidentiality concerning all information obtained from the customer’s sphere of influence.
With the customer’s consent, bb trading may reference its work for promotional purposes in its own publications (online or print) or in those of third parties. Sales or acquisition calls may be monitored to ensure service quality and for training purposes but are never recorded.
The bb trading online shop is developed and operated by specialised Swiss agencies. Data is stored on Swiss servers that meet the highest security and data protection standards. We are committed to protecting your data and comply fully with applicable laws to ensure its safety.
You may request deletion of your customer account at any time by email to [email protected]. bb trading will confirm the deletion and ensure all personal data is removed in accordance with data protection regulations.
Further information on how bb trading protects your data can be found on our «Privacy Policy» page.
The privacy policy for credit checks and invoice or instalment billing is available at ideal-payment.ch/datenschutz and explains how your data is collected, used and protected in accordance with the Swiss Federal Act on Data Protection (FADP).
15. Severability Clause
Should individual provisions of these general terms and conditions or further agreements between the customer and bb trading prove to be invalid or unenforceable, the entire contractual relationship shall not become invalid, but the relevant provisions shall be replaced by legally valid ones with similar effect.
16. Applicable Law and Jurisdiction
These general terms and conditions and the contract between the customer and bb trading are governed by Swiss substantive law, excluding conflict of law provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising from this contract and these general terms and conditions is Dietikon.
bb trading werbeartikel ag
Version of these Terms and Conditions: October 23, 2025