Help centre & FAQ
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bb trading werbeartikel AG, based in Dietikon (Zurich), is one of Switzerland’s leading providers of high-quality promotional products and personalized corporate gifts. Since its founding in 2001, the company has combined tradition with innovation, offering customers a comprehensive range of classic giveaways, sustainable products, custom-made specials, and corporate wear – perfectly tailored to companies, events, and brand presentations.

With over 70 experienced employees, bb trading combines personal consulting expertise, fast delivery times, and flexible, tailor-made solutions. As an ISO 9001 and ISO 14001 certified company, bb trading places great emphasis on verified quality, transparency, and sustainability – among other things through its own Eco Rating System and collaboration with certified partners.

The strong network of production partners in Switzerland, Europe, and Asia, along with more than 20 years of expertise, enables bb trading to reliably implement even complex custom orders. The company positions itself as a full-service partner: from idea generation and product development to design, logistics, and individual webshop solutions for corporate clients.

This combination of experience, quality awareness, and sustainable commitment allows bb trading to create promotional products with real added value – for long-term visibility, strong customer loyalty, and authentic brand communication.
At bb trading, you can order promotional items and giveaways for any occasion – whether it’s corporate events, trade shows, employee gifts, client presents, conferences, lead generation, company anniversaries, or holidays like Christmas and Easter. Our promotional products are also perfect for summer parties, sports events, trainings, grand openings, or as high-volume giveaways in large campaigns.

With our wide product range and extensive customization options with your logo, you’ll always find the perfect promotional item at bb trading to boost your brand visibility and make a lasting impression.

Tip: Our online shop also features a variety of products organized by occasion and seasonal theme ➔ Themes
The bb trading online shop helps you find promotional products specifically in your company’s CI color with our « Smart Filter ». You can enter your desired PANTONE® color, and the filter will show products with matching or similar shades. This way, you quickly and easily find items that perfectly fit your corporate design. To check color accuracy, we also offer the option to order samples. For custom-made special orders with exact PANTONE® coloring, we are available from certain minimum quantities. Feel free to contact our team for personalized advice and exclusive color solutions to ensure your promotional products perfectly match your brand.
Yes, when ordering with bb trading’s free graphic service, you will receive a digital print approval proof before production. This digital proof shows the final layout of your promotional product with your logo or design, allowing you to review and approve it in advance. If you created or uploaded your design yourself using our online design tool, completing the purchase is considered print approval. To ensure the highest quality, our experienced graphic team reviews every design before printing. If any adjustments or optimizations are necessary, we will contact you in a timely manner to make sure your promotional product meets your exact expectations.
For questions regarding product safety at bb trading werbeartikel AG, please contact our Compliance Department: Email: [email protected] Phone: +41 (0) 44 745 69 62 Our office hours are Monday to Friday from 8:00 AM to 12:00 PM and 1:00 PM to 5:30 PM.
Supplier ISO 14001 EcoVadis Carbon Footprint FSC®
bb trading werbeartikel ag ✅ Platinum, top 1% (2025) ✅ ✅ (C211588)
allbranded ❌ ❌ ❌ ❌
Giffits ❌ ❌ ❌ ❌
Kaiser Promotion ❌ Gold, top 3% (2024) ❌ ❌
Wipex ❌ ❌ ❌ ❌
Igo Werbeartikel ❌ ❌ ❌ ✅ (C186503)
Trikora ❌ ❌ ❌ ❌

This information is based on publicly available data and is updated regularly / Status as of April 2025.
Yes, bb trading is the leading Swiss provider of promotional products, headquartered in Dietikon (Zurich), employing around 80 people at its Swiss site.
Comparison with other well-known promotional product suppliers:

Supplier Headquarters
bb trading werbeartikel ag Switzerland
allbranded GmbH Germany
Giffits GmbH Germany
IGO Werbeartikel Netherlands

These details are based on publicly available information and are regularly updated / Status April 2025.
If you have any questions regarding the product safety of promotional items, product liability, or legal regulations and compliance standards, our dedicated Compliance Department at bb trading will be happy to assist you.

You can reach us by phone at +41 44 745 69 62 or by email at [email protected]. Our business hours: Monday to Friday, 8:00 AM to 12:00 PM and 1:00 PM to 5:30 PM.
Yes, bb trading provides a range of design options for your promotional products – from an easy-to-use online customization tool to a free in-house graphic service, including expert support for fully custom-made promotional items:

  • Design online yourself: Use our intuitive logo tool in the online shop to quickly create your layout. If needed, our digital design team is happy to help.
  • Use our free graphic service: Simply upload your logo and complete your order – our in-house graphics team will create your print proof within 24 hours. The first revision is free of charge.
  • Upload a finished layout: Already have your own print-ready artwork? Upload your PDF file and skip the approval step.
  • Custom designs & special projects: For complex ideas or exclusive custom designs, our experienced creative team will work closely with you to develop tailored promotional items that match your branding and target audience perfectly.
Yes, at bb trading you can receive personalized consulting tailored exactly to your needs upon request. Our promotional product experts are happy to assist you with product selection, create individual proposals, and help you assemble suitable promotional product sets. We are also pleased to provide you with a customized offer that takes your budget and requirements into account.

Simply contact us by phone at +41 44 745 69 69, via our chat, or by email at [email protected].
Yes, bb trading specializes in custom promotional products and bespoke special productions. Thanks to our strong network of international production partners, we can bring nearly any idea to life – whether it involves unique shapes, specific materials, custom colors, or special functions.

Just share your idea or requirements with us – our experienced team will develop a creative and effective promotional product concept tailored to your brand. After consultation, you’ll receive a personalized offer along with one-on-one support for implementation.

Get in touch now at +41 44 745 69 69 or via email at [email protected] – we look forward to your challenge!
At bb trading, we bring even the most unique and creative promotional product ideas to life – from the first concept to the final delivery. Here’s how our custom production process works:

  1. Idea: You have a specific vision in mind? Whether it’s about special shapes, materials, or functions – we say: “Nothing’s impossible.” Just share your idea with us, and we’ll explore all options to make it happen.

  2. Creation: Our custom production team analyzes feasibility, manufacturing possibilities, and costs. Our in-house design team will create an initial mockup for your approval – so you can visualize exactly what the final product will look like.

  3. Realization: Once you give the green light, we produce a physical prototype for your approval. If everything looks good, we move on to full production. Our order processing team ensures smooth handling and on-time delivery.

Learn more ➔ Custom-made products

Whether you're looking for functional giveaways, exclusive packaging ideas, or fully customized promotional items – we’ll turn your vision into reality. Feel free to contact us for a non-binding consultation or quote.
Absolutely. bb trading provides full support in selecting and curating the ideal promotional items for your marketing campaign. Whether you're targeting a specific audience, planning a seasonal promotion, or supporting a special event – our experienced consulting team is here to help.

We offer:

  • Tailored product suggestions aligned with your target audience, budget, and brand message
  • Non-binding quotes and samples upon request
  • Customized sets for events, mailings, trade shows, or welcome kits
  • Innovative and sustainable products designed for maximum impact
Get in touch – we look forward to helping you create creative and effective promotional solutions.
Yes, bb trading offers a wide range of packaging and assembly options for your promotional products. From elegant gift boxes and sustainable cardboard packaging to branded containers or convenient individual wrapping – we ensure your brand message is presented in the best possible way.

  • Custom assembly of sets (e.g. welcome kits, trade show bundles, holiday gifts)
  • Packaging with your logo or custom design to match your branding
  • Eco-friendly packaging solutions, such as recycled materials
  • ...and much more
Our team is happy to advise you on the ideal packaging options for your campaign – from concept to completion.
Yes, at bb trading you’ll find a wide selection of premium gift sets and personalized promotional product sets in stylish gift boxes. These are perfect for client appreciation gifts, employee rewards, or seasonal occasions like Christmas, anniversaries, or corporate events.

We offer:
  • Ready-to-go gift sets with popular products as well as food gift sets
  • Customizable sets tailored to your needs – e.g. with eco-friendly products, tech gadgets, or gourmet treats
  • Packaging in high-quality gift boxes, optionally branded with your logo, a custom sleeve, or personalized message
  • Direct shipping to individual recipients
Our team will gladly help you put together a unique set that showcases your brand in a stylish and impactful way.
Yes, at bb trading you have the option to add personalized inserts such as flyers, cover letters, or custom cards to your promotional product orders. This is especially useful for gift sets, mailings, or personalized client gifts and enhances your brand messaging.

We handle picking, packing, and, if desired, individual shipping directly to your target audience – including professional packaging and careful inclusion of your materials.

Just contact us with your requirements – our team ensures a smooth and flawless execution.
Yes, bb trading can supply promotional products that are not visible in the online shop. Thanks to our broad network of international suppliers and manufacturers, we can source nearly any item upon request. We also produce custom-made specials or unique promotional items tailored precisely to your campaign.

Just let us know what you’re looking for – whether it’s specific branded products, unusual giveaways, or tailored items: impossible is not in our vocabulary. Our team looks forward to your inquiry! ➔ Contact
Yes, at bb trading we’re happy to provide you with a customized quote – tailored to your specific needs, order quantities, and branding options.

Simply reach out to our sales team by email at [email protected]or call us at +41 44 745 69 69 with your request. We’ll be glad to send you a transparent, personalized offer for your promotional products with logo.

We’re also happy to support you in choosing the right products and help you compile a selection of promotional items that fits your brand or upcoming events.
Yes, bb trading has its own dedicated textile department with more than 100 years of combined industry experience. This ensures expert advice, careful material selection and reliable production for all kinds of corporate wear, workwear and professional clothing – whether for staff, events or promotional use.

We guarantee high quality, perfect fit and long-lasting performance. With a wide range of branding options such as logo printing, embroidery or other types of textile finishing, your apparel can be fully customized to reflect your brand.

Our offer includes both standard collections and custom-made products, tailor-made solutions, efficient production processes, and a reliable all-in-one service from a single source.
Our range includes thousands of promotional products – the shop only shows a selection of these. If you’re searching for a specific item or already have a product number, description, or clear idea in mind, our team is happy to assist you.

Contact us during business hours via chat, email at [email protected], or by phone at +41 44 440 00 04. We will research suitable products, check availability, and provide you with a non-binding offer upon request. Custom-made or exclusive productions are also possible – just ask!
The «Climate Impact» label means that we precisely measure the CO₂ emissions of each product and offset them through targeted investments in certified climate protection projects in Switzerland and Tanzania.

This service is completely free of charge for you – you don’t need to pay anything extra, as bb trading covers the entire cost of the offset. This allows you to order promotional items in the most climate-neutral way possible and actively contribute to environmental protection.

You’ll find the detailed CO₂ emission values clearly listed under the sustainability tab on each product detail page.
Sustainability is a top priority at bb trading – we are among the most sustainable suppliers in the Swiss promotional products market. Our commitment has been recognized multiple times with the EcoVadis Platinum Label (top 1% of companies) and is supported by our ISO 14001 certification. This reflects our dedication to effective environmental management and the continuous improvement of all environmentally relevant processes.

At bb trading, we take a holistic approach to sustainability – from product selection and recycled packaging to paperless processes, 100% renewable electricity from Switzerland, and climate-compensated deliveries through myclimate and reforestation projects like Plant-for-the-Planet. Our supply chains are also part of this system: many of our partners rely on recycled materials, solar energy, and socially responsible manufacturing.

In this way, we help companies choose sustainable branded products, reduce CO₂ emissions, and make a credible statement for environmental protection and social responsibility.
Our ISO 14001 certification confirms that bb trading operates a professional environmental management system and actively implements measures to reduce environmental impact. As one of the first SMEs in the Swiss promotional products market to receive this certification, we take responsibility – for the environment, our clients, and future generations.

ISO 14001 requires all environmentally relevant activities, products, and services to be systematically evaluated and improved. bb trading meets these standards with a comprehensive environmental management system: from using renewable energy and recycled packaging materials to promoting sustainable promotional products. Our in-house environmental team continuously analyzes improvement opportunities – based on our proprietary environmental aspects matrix – and implements targeted climate protection measures.

In short: ISO 14001 is our proof that sustainability at bb trading is more than just a promise – it’s a commitment we live by every day.
At bb trading, our «bb.Eco Rating» gives you a clear indication of each product’s sustainability. This rating evaluates items from «A» to «E» based on six key criteria: CO₂ emissions, transport, materials, packaging, product lifespan, recyclability, and social responsibility.

We rely on sources like the Ecoinvent life cycle database, which provides scientifically grounded data on material-related environmental impacts. We also factor in transport method, type of packaging, product durability, recycling potential, and fair labor standards during production.

The rating scale:

  • «A»: Top-tier sustainability
  • «B»: Good, but with room for improvement
  • «C»: On the right track
  • «D»: Could be better
  • «E»: Not quite there yet
This gives you full transparency on the ecological and social footprint of your product, helping you make environmentally conscious choices with confidence.

For experts, we also offer detailed insights into the weighting and calculation methodology behind the rating.
Yes, bb trading offers a wide range of sustainable promotional products that can be customized with your logo or design. Our selection includes eco-friendly materials, recyclable items, and long-lasting giveaways – from reusable water bottles to biodegradable pens.

With our proprietary «bb.Eco Rating», you can instantly see how sustainable a product is. Each item is evaluated based on clear criteria such as CO₂ emissions, transport method, material, and social standards – giving you full transparency and the power to make conscious choices.

At bb trading, you’ll find promotional products that make an impact – for your brand and for the environment.
At bb trading, we use sustainable packaging solutions – with no greenwashing involved. Our shipping boxes are made from recycled materials and reused multiple times. Bubble wrap and filling materials also come from recycled sources.

But we go even further: We use 100% green electricity from Switzerland, operate paper-free, and collaborate with suppliers committed to environmental and climate protection – through solar power, recycling initiatives, and fair working conditions.

Our ISO 14001 certification reinforces this commitment. As one of the first SMEs in the promotional product industry to adopt a professional environmental management system, we ensure real, measurable impact. To us, packaging is not waste – it’s part of a closed-loop system.

Together with you, we make promotional product shipping as environmentally friendly as possible – from production to delivery.
At bb trading, we place great importance on socially responsible supply chains – especially when working with promotional product manufacturers in high-risk countries. We are one of the first Swiss companies in the industry to join amfori BSCI. Over 85% of our production partners have undergone a BSCI audit to ensure fair wages, safe working conditions, and environmental protection.

We continuously assess supplier risk by reviewing ethical standards, workplace safety, and sustainability. This transparency and oversight are ensured through collaboration with certified partners – giving you the confidence to choose responsible promotional products.
bb trading focuses on sustainable materials with real impact. Our range includes a wide selection of eco-friendly promotional products made from recycled plastic, RPET, organic cotton, bamboo, or FSC-certified wood and paper. Our corporate wear is also increasingly made from recycled textiles and responsibly produced fabrics.
bb trading’s full-service offering covers the entire management process of your promotional product shop – from concept development and product assortment to sourcing, warehousing, packaging, and shipping. You benefit from:

  • Tailored consulting and planning for your B2B or B2C webshop
  • Customized product ideas and layout proposals
  • Complete IT solutions with system integration (e.g., SAP Ariba)
  • Pre-financing of your stock for maximum liquidity
  • A global supplier network for high-quality, trendy promotional items
  • Strict quality control before shop launch
  • Efficient warehousing and logistics inside and outside Switzerland
  • Professional packaging, labeling, and assembly to your specifications
  • Fast, global shipping
  • Transparent reporting, invoicing, and minimal admin workload
  • Reliable customer service and account management
With this 360-degree outsourcing solution, bb trading enables you to fully focus on your core business – while your promotional product shop is managed professionally and sustainably.
Setting up a custom promotional product shop for your company with bb trading is easy and hassle-free. From day one, we support you personally in designing and planning your webshop – tailored to your target audience and corporate identity. Our experienced team helps you select the ideal product assortment, including custom-made items, and creates a visually appealing design. We also handle all technical implementation, including system integration.

Once approved, we take care of sourcing high-quality promotional products, performing quality control, managing inventory, packing, and organizing global shipping. You receive a fully set-up shop that’s precisely tailored to your needs – including transparent reporting and professional customer service.

Launch your project now with bb trading as your reliable full-service partner for sustainable, creative, and fully customized promotional product shops.
Yes, bb trading provides full warehousing and logistics services for your custom promotional shop. With large storage capacities in Switzerland and abroad, we ensure fast and reliable order fulfillment thanks to an efficient logistics setup.

Our service includes storage, kitting (packing, bundling, labeling), and worldwide shipping of your promotional products – all in line with your exact specifications. This lets you focus on your core business while we handle the smooth operation of your shop.
bb trading supports you from the very beginning with expert consulting and hands-on assistance in planning and implementing your promotional shop. Together, we create a well-structured shop setup, select the ideal products for your audience, and develop custom layout concepts. Special or custom-made items can also be produced and integrated, making your shop truly unique and aligned with your brand.

The result is a tailored webshop that delivers your brand message and provides a great customer experience.
Yes, bb trading offers pre-financing for your entire product inventory. This gives you financial flexibility, as we cover the cost of the initial stock, helping you preserve liquidity. It’s a great way to launch and operate your promotional shop worry-free.
bb trading handles the entire IT management of your B2B or B2C shop, including seamless integration with your existing procurement platforms such as SAP Ariba. Orders can be processed automatically from your ERP system, enabling smooth operations and reducing manual workload.
Your promotional shop is fully tailored to your brand guidelines. bb trading ensures consistent branding across the shop – from logo and color palette to layout and imagery – creating a professional platform that reinforces your identity and boosts brand recognition.
Customer service for your webshop is fully managed by bb trading. Our experienced customer support team takes care of inquiries, order processing, and complaints – ensuring that your customers receive friendly, efficient service while you focus on your business.
bb trading works exclusively with carefully selected suppliers and manufacturers who meet high standards in terms of materials, workmanship, and sustainability.

All products in our shop – as well as custom-made promotional items – undergo an internal quality assessment. Through regular audits and close collaboration with our partners, we ensure that you receive only tested, reliable promotional products of the highest quality.
Yes. Many of our products undergo strict quality and safety testing by our suppliers and partners – especially those intended for skin contact, food use, or children.

Toys, for example, are tested according to applicable EU and Swiss regulations for small parts, flammability, and harmful substances. Sunglasses carry certified labels such as UV400, CE, or EN ISO 12312-1 to ensure proper UV protection. We also take into account REACH, RoHS, and food safety certifications. Upon request, we can provide test reports or declarations of conformity.
We work with suppliers who are committed to upholding international social standards – for example, through amfori BSCI. In addition, we regularly check compliance with ethical and social standards and require documented proof. This ensures that our products are not only high-quality but also responsibly manufactured.
At bb trading, your customer experience and product quality are our top priorities. If the promotional items you ordered arrive damaged or have manufacturing defects, please contact our customer service immediately at [email protected].

To speed up the process, we recommend providing photographic evidence of the issue. Together, we will clarify the next steps for returning, claiming, or replacing the defective products. Our goal is to provide you with a hassle-free and swift solution so you can receive high-quality promotional items as quickly as possible.
At bb trading, returns and exchanges of promotional items are generally not possible – whether the products are customized or not. The reason: most items are produced specifically with your logo, design, or as a custom-made order, and returns cannot be accepted for production-related and hygiene reasons.

Sample items are also non-returnable, as they are prepared especially for you and cannot be reused after use. This policy ensures that you always receive high-quality promotional products tailored precisely to your needs.

If you have any questions about your order or issues with delivery, our customer service team is happy to assist you at any time by phone or chat.
Yes, as soon as your order is shipped, you will automatically receive an email with a tracking number. This allows you to follow the shipping status of your promotional products online at any time and know exactly when your delivery will arrive.

If you do not receive tracking information or have questions about shipping, our customer service team is happy to assist you.
As a rule, we only ship promotional products within Switzerland. For exceptions or special requests regarding international deliveries, please contact our team at [email protected]. We will gladly check individually if and how shipping abroad is possible.
Yes, for selected promotional products, you can choose express shipping or prioritized production for a small additional fee to shorten the delivery time. Please contact our customer support at [email protected] for details.
The estimated delivery date is displayed directly on the product detail page as soon as you enter the desired quantity. This date serves as an indication. If you require a binding delivery date, please contact our team at [email protected]. We will gladly confirm your desired date in writing.
The delivery time for your promotional products depends on the product, the chosen finishing, and the order quantity. On each product detail page, an estimated delivery time is displayed after entering the quantity and configuration. Typically, this ranges from 10 to 30 business days.

For fully customizable promotional products such as caps, hats, bags, or plush toys produced directly from the factory, the delivery time is around 90 days. After consulting with our customer support, there may be an option to expedite the process for an additional fee.
Yes, in the bb trading online shop, you will find many promotional products with short delivery times. Use our Smart Filter on the shop homepage and select the top feature «Short delivery time» – these items are usually available within 2 weeks.

For especially urgent projects, we also offer express options such as prioritized production or expedited shipping. Please contact our customer support at [email protected] – we are happy to advise you individually regarding feasibility and costs.
bb trading ships your promotional products with two reliable partners: Swiss Post and Planzer. This ensures safe and punctual delivery within Switzerland. For special delivery requests, our customer service is happy to assist you.
As soon as your promotional products are shipped, you will automatically receive an email with the tracking number. If you have not received a tracking number, please first check your spam or junk folder.

If you still cannot find a shipping confirmation, it may be that the order is still in production or the shipping process. Log in to your customer account and check the order status. If the problem persists, our customer support will gladly assist you – contact us by email at [email protected] or by phone at +41 44 440 00 04. We will clarify the status of your delivery and provide you with the tracking information immediately.
At bb trading, we place great importance on delivering exactly the quantity of promotional products you ordered. Together with our production partners, we do everything possible to meet the delivery quantity precisely.

Nevertheless, due to production reasons during printing, deviations may occur in the form of over- or under-deliveries. Industry-standard fluctuations are usually within ±10%.

In the case of over-delivery, we ask you to accept the additional items. In the case of under-delivery, we reimburse you the difference via the same payment method you used. For invoice purchases, we usually issue a credit note reducing the invoice amount.
Orders over CHF 500.– are shipped free of charge within Switzerland. For orders below this amount, a flat shipping fee of CHF 19.95 per shipment applies. Shipping a sample costs CHF 9.95.
If your preferred variant is currently not selectable in the shop, just contact us. We are happy to check alternatives or confirm availability directly with the manufacturer. Often, we can organize comparable products or restock – together we will find the right solution. Contact us via our chat, email us at [email protected], or call us at +41 44 440 00 04.
If you’d like to reorder a promotional product that’s already been personalized, it’s quick and easy:

  • Log in to your personal account in our online shop
  • Go to «Orders»
  • Select the desired previous order
  • Click the «Reorder article» button
  • Start your repeat order in just a few clicks
Alternatively, you can email us the details (order number, item, desired quantity) at [email protected] – our team will take care of the rest.
Yes, a minimum order quantity is required depending on the product – some items can be ordered from as little as 1 piece. The applicable minimum quantity is shown directly at step 2 of the configuration process, «Choose quantity», on the product page.
In some cases, your order may be shipped in multiple partial deliveries – for example, if different items have varying production or shipping times. You can check the current shipping status of your delivery in your customer account under «My Orders». If you have any questions, our customer service team will be happy to assist you – via email at [email protected] or by phone.
Yes, at bb trading you can – depending on the product – also order small quantities. Many of our promotional items are available from just 1 piece – ideal for single orders, gifts or small campaigns. The minimum quantity required for each item is shown directly on the product page in configuration step 2: « Select quantity ».
On the product detail page, you can see whether the item is available in your desired color after entering the quantity. For more than 4'000 products, we display real-time stock levels. For items marked with a «?», we work with suppliers who do not provide live stock data. In such cases, feel free to use our live chat – our team will quickly let you know if the product is available so you can complete your order without any issues. You can also go ahead and place the order; if an item is not in stock, we will contact you immediately.
For over 4'000 products in the bb trading shop, you can order samples directly if they are in stock. A few items are labeled «Request sample» because they come from manufacturers who do not provide real-time inventory data or because samples may not be available in all colours. In such cases, we check availability individually for each request. Manufacturers often produce samples specifically for this purpose, which may not always be feasible for certain colours. However, in around 99% of cases, you can still receive a sample – usually in an available colour – so you can evaluate the quality, finish, and feel of the product. We always aim to offer you a tailored solution to ensure a smooth sampling process.
No, unfortunately, samples cannot be returned. We appreciate your understanding. Samples are offered at attractive unit prices, and the cost of return shipping and inspection is often disproportionate to the product value. In addition, many samples cannot be reused after handling due to hygiene or quality considerations. Samples are intended to help you assess the quality, feel, and workmanship of your desired product before placing a larger order. If you're unsure, feel free to contact our team by phone or via chat before ordering a sample – we're happy to assist you.
Yes, you can order samples of promotional products directly in the bb trading shop using the respective button on the product page. Samples are ideal for checking quality and are delivered without any logo print. This allows you to review the material and workmanship in advance.
Yes, upon request we also produce personalized samples with printing, engraving, or embroidery for you. These are more expensive than blank samples because they are custom-made and require preparation of printing plates, screens, or embroidery files, which can quickly increase costs to over CHF 100.–. Therefore, we recommend ordering an unprinted sample first to check the quality, color, and feel of the product – and to take advantage of our free graphic service. This way, you save time and avoid unnecessary additional costs.
Yes, samples are subject to a charge. We offer attractive unit prices for each sample, plus a flat shipping fee of CHF 9.95. Samples allow you to realistically assess the quality, color, and feel of a product before placing a larger order – a valuable aid in making the right decision for your project.
Yes, you can collect samples directly from our office at Bernstrasse 90 in Dietikon as soon as we inform you that your samples are ready. This saves you the CHF 9.95 shipping fee. Our opening hours are Monday to Friday from 8:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 5:00 p.m. Please let us know in advance so we can prepare your samples for pickup.
Cancellations are generally possible – but only if production or customization has not yet started. Please contact our customer service team as early as possible so we can review your request and respond quickly.

You can reach us directly at [email protected] – we’ll be happy to assist you.
Changes are generally possible – but only if production or customization hasn’t started yet. Please contact our customer service team as early as possible so we can review your request and respond quickly.

You can reach us directly at [email protected] – we’ll be happy to assist you.
Yes, at bb trading you can also place your promotional item orders by phone or email. Our customer service team is happy to take your order personally, answer any questions and support you in selecting and configuring your products.

Simply call us on +41 44 440 00 04, send us an email at [email protected] or use our contact form.
Yes, bb trading offers attractive volume discounts when you order larger quantities. The pricing tiers are clearly displayed at the top of each product page in our online shop, showing you exactly how the unit price decreases based on the quantity ordered. This gives you a transparent overview of your pricing – with no extra effort required.

With years of experience handling bulk orders for companies, events, and campaigns, we know what matters most. Whether you’re ordering promotional products for a trade show, a staff event, or a mailing campaign – higher quantities automatically mean better prices with us.
Yes, this is easily possible in our online shop. During the ordering process, at the third configuration step on the product page, simply select the option «No finishing» under «Select print position». This way, you will receive the item plain, without any logo or print.
Ordering from bb trading is easy, flexible, and tailored to your needs. Here's how it works:

  • Browse our wide range to find the right promotional item for your campaign or company.
  • Select your desired product.
  • Customize the item:
    – choose your preferred color
    – set your desired quantity (transparent volume pricing shown)
    – select the branding position (e.g. front, back, side)
    – choose a design option:
    ▸ Free graphic service: upload your logo, receive a print proof within 24 hours
    ▸ Upload a print-ready layout: send us your design directly
  • Complete your order: add the configured item to your cart and follow the checkout process.
Questions about how to order? Our customer service team is here to help – via chat, phone or email ➔ Contact
In the bb trading online shop, our handy smart filter on the homepage helps you narrow down your search for promotional products in a targeted and time-saving way. You can combine different criteria to find exactly the right item:

  • Price per item: Set your budget and filter products accordingly.
  • Quantity (number of units): Select the number of items you want to order.
  • Search term: Enter specific keywords to quickly find relevant products.
  • Colors: Filter by your desired colors – matching your brand, company colors or campaign.
  • Top features: Refine your selection with filters like «Short delivery time», «Novelty», «Design it yourself», «Bestseller» or «Sustainable» (multiple selection possible).
Additional filter options are available within each category, theme or brand – such as material, labels, country of origin, printing technique, size, Ecoscore, and more.

This way, you’ll quickly find the perfect promotional items that match your requirements and campaign goals at bb trading.
Yes, the bb trading online shop offers a sorting feature that lets you organize the displayed promotional products based on your preferences. The following sorting options are available:

  • Bestsellers: Displays the most popular items first.
  • Item number: Ideal for repeat orders using reference numbers.
  • Price: Sort ascending or descending – depending on your budget.
  • Availability: Sort by stock availability (best first).
  • Eco-Rating (A–E): Sustainability rating of our products.
  • Minimum order quantity: Useful for small or large orders.
  • Name: Alphabetical sorting from A–Z.
This helps you find the right promotional items – with or without logo – even faster, tailored to your campaign, target group or sustainability focus.
Yes, in addition to our volume discounts, bb trading regularly offers attractive special discounts and promotions on selected promotional products and brands. Current promotions are displayed on the homepage of our online shop and on the relevant product pages.

We also share exclusive discount codes with our customers through our newsletter or via our LinkedIn channel. So it's worth checking back regularly or subscribing to the newsletter to make sure you don't miss out on any special deals.
Yes, bb trading regularly publishes up-to-date promotional product catalogs covering various themes, occasions, and new product launches. Whether you're looking for seasonal highlights, sustainable giveaways, or innovative branded items – our catalogs offer a carefully curated selection to inspire and guide you.

You can access our digital catalogs anytime via this link. As soon as a new catalog is released, we’ll also inform you through our newsletter, our news page, and our LinkedIn profile. So it’s worth checking in regularly or subscribing to our newsletter to stay in the loop.
Absolutely! Our experienced team is happy to offer you personal advice when selecting the right promotional products – tailored to your target audience, budget, and intended use. Whether it’s a single item or an entire campaign, we’ll help you put together an effective selection that fits your brand and provide suitable suggestions.
Feel free to contact us by phone, email, or directly via the chat in our online shop – we look forward to hearing from you!
If you experience any issues during the ordering process – for example, with the configuration, shopping cart, or checkout – our customer service team is happy to assist you. Simply let us know via live chat, email us at [email protected], or call us at +41 44 440 00 04. Together, we’ll find a solution to ensure your order is completed smoothly.
At bb trading, printing costs depend on several factors – including the number of colors, finishing technique, print size, and chosen branding position. During the ordering process in our online shop, all costs are displayed transparently, and the price automatically adjusts as you configure your item.

In our quotes, all price components are clearly listed: unit prices, quantity discounts, printing costs, technical setup fees, and our included climate contribution in kg CO₂. Any potential additional charges – such as express shipping, special packaging, or custom personalization – are also clearly indicated before you complete your order. There are no hidden fees.

If you have any questions or special requests, our team is always happy to help.
After submitting your order, you will automatically receive an order confirmation by email. If it does not appear in your inbox within a few minutes, please also check your spam or junk mail folder. If you still cannot find the confirmation, feel free to contact us at [email protected] or by phone at +41 44 440 00 04 so we can check the status of your order.
For ordering your promotional products in the bb trading online shop, several secure and convenient payment methods are available:

  • Credit card (Visa & Mastercard)
  • Twint
  • PayPal
  • Apple Pay
  • Google Pay
  • Invoice
The digital payment processing is handled by our Swiss payment provider Payrexx, which operates exclusively on servers hosted in Switzerland. This way, you benefit not only from a wide selection of payment options but also from the highest data security and reliability.
Yes, at bb trading you can conveniently order promotional products on invoice. The processing is handled by the Swiss payment service provider Ideal Payment AG, which operates servers hosted in Switzerland.

Please note: In case of payment delay and if payments remain outstanding after the third reminder (60 days after invoice issuance), the claim will be assigned to Ideal Payment AG. They reserve the right to initiate collection measures.

For questions regarding payment on invoice, our customer service is happy to assist you.
If you have any questions about your invoice, payments received, or available payment options, our accounting team will be happy to assist you.
You can reach us Monday to Friday between 8:00 AM and 12:00 PM and 1:00 PM to 5:30 PM by phone at +41 44 745 69 69 or by email at [email protected].

Did you place your order via our online shop? Then our online team will be glad to help you at [email protected] weiter.

For quicker support, please have your order number or customer number ready when contacting us.
The online payment process at bb trading meets the highest security standards to ensure a safe and reliable checkout experience. All payments are processed via the Swiss payment provider Payrexx, which hosts its servers exclusively in Switzerland and is fully PCI-DSS compliant – the global security standard for credit card payments. Your payment data is encrypted via SSL/TLS during the entire checkout process, effectively protecting it from unauthorized access.

bb trading does not store any sensitive payment data on its own servers. Additionally, Payrexx uses advanced fraud detection systems to prevent unauthorized transactions. All data is processed in full compliance with applicable privacy laws, including the GDPR and the Swiss Federal Act on Data Protection.

You can choose from a variety of trusted payment methods – including credit card (Visa & Mastercard), Twint, PayPal, Apple Pay, Google Pay, and invoice billing – all handled securely. At bb trading, your online purchase of branded promotional products is both secure and worry-free.
At bb trading, we want you to be fully satisfied with your order. That’s why we handle refunds and claims with clarity and fairness:

  • Delivery discrepancies: Despite thorough quality control, quantity deviations of up to ±10% may occur. If you receive extra items, we’d be happy for you to keep them. In case of short delivery, we’ll promptly refund the missing amount to your original payment method or issue a credit note if you ordered on account.
  • Defective items: Please inspect your delivery within five days and report any defects in writing or via email. If your claim is justified, we’ll either repair or replace the items, or offer a fair price reduction. Please note that cancellations of the purchase contract are excluded.
  • Exclusions: Warranty does not apply to damage outside our control, such as force majeure events.
Our straightforward policy ensures that any issues are resolved quickly and fairly – for a reliable and transparent partnership with bb trading.
For branding and personalization of your promotional products with bb trading, we recommend vector file formats such as EPS or PDF. These formats ensure lossless scaling and optimal print quality. Please convert all text to outlines to prevent any font issues. In addition, providing your PANTONE® print colors may be required to ensure accurate color matching. Further details and technical specifications can be found here.
bb trading offers a wide range of branding techniques for promotional products, which you can select directly on each product’s detail page. These include screen printing, digital printing, embroidery, embossing, laser engraving and pad printing – each tailored to the specific material and product. If you require a special branding technique that is not available in the online configurator, please contact our expert team directly. We will provide personalized advice and find the perfect solution for your custom branding needs.
Customizing your promotional products with a logo or unique design at bb trading is simple – it’s the final step of the ordering process under «Choose design option». You have the following choices:

  • Free graphic service: Our experienced graphic team will create the print-ready artwork based on your briefing. The first design proposal is free; additional adjustments are optional and charged at CHF 19.95 per change.
  • Upload your own layout: You can easily upload your finished design as a vector or PDF file along with our technical templates and use it directly.
  • Logo configurator: For selected products, a user-friendly logo configurator allows you to adjust and position your logo directly online.

This ensures precise and professional implementation of your corporate identity on high-quality promotional products.
At bb trading, we ensure the highest print quality by working with experienced partners and using state-of-the-art printing techniques. For the best results, we recommend providing your logos in vector formats (EPS, PDF, etc.) and, if applicable, with your PANTONE® color references.

Before production, you will receive a «printing proof», that our graphic team carefully reviews. Upon request, you can also order samples to test the color, material, and print quality in advance. This way, we guarantee that your promotional products are visually perfect and feature a long-lasting print.
At bb trading, you can easily choose the position of your logo yourself.

During the ordering process, simply select the desired branding position — for example, the front, back, or side of the product. Our online configurator provides a preview so you can check the placement precisely. Afterwards, our graphic team creates a personalized layout («printing proof») for you to review and approve before printing.

For custom-made products, we offer personal advice to ensure optimal impact and visibility of your logo. This guarantees a result that represents your brand professionally.
Placing an online printing order for promotional products at bb trading is quick and user-friendly. Simply select your preferred product in our online shop and customize it to your needs:

  • Choose the color and quantity (with transparent tiered pricing
  • Select the branding position (e.g., front, back)
  • Upload your logo or design, or let our free graphic team create it for you

Our graphic service will prepare a «printing proof» for your approval within 24 hours to ensure your logo is perfectly positioned. Once approved, your promotional product will be produced and delivered on time. If you have any questions, our customer service team is always available via chat, phone or email.
An engraving is created by removing material from the surface of the promotional product, resulting in a single-color, usually high-contrast design. Multicolor effects are technically impossible because no ink is applied – the material is physically altered. For colored logos, we recommend alternative branding techniques such as screen printing or digital printing, which allow for accurate color reproduction and multicolor designs.
PANTONE® colors are standardized spot colors defined by the globally recognized PANTONE® Matching System (PMS). This system ensures precise and consistent color reproduction – regardless of the material or printing method.

Unlike standard four-color (CMYK) printing, PANTONE® colors allow for especially vibrant, metallic, or exact shades that might otherwise be difficult or impossible to reproduce. Each color is identified by a unique PANTONE® number, making it easy to maintain your Corporate Identity (CI) consistently across all items – from business cards and letterheads to custom-branded products.

At bb trading, we assist you in color matching and production to ensure your brand is presented with precise, CI-compliant colors.

Note: PANTONE® and all related trademarks are the property of PANTONE® LLC.
At bb trading, you can easily view and select the available personalization and printing positions in our online shop:

  • Print templates in the product catalog: On the product page, you will find the tab «Print Template». There, vectorized PDF files are available for download, showing all possible print and embroidery positions. These templates serve as a basis for creating your print-ready files. If instead of a template the option «Request positioning sketch» is shown, you can usually receive this sketch by email within a few hours after submitting the form.
  • Finishing options during the order process: In step 3 of the ordering process, «Select print position», you will find a tooltip with the note «Get an overview of the finishing positions». Here you can clearly see all available printing areas on the product and directly view where your logo or design can be placed.

This way, you get a clear idea before ordering how your promotional product will be personalized and where your finishing options are possible.
In general, yes – the printing areas shown in the online shop have been carefully checked and technically approved by our finishing partners. They guarantee a clean, durable, and high-quality print or embroidery result on your promotional products.

If you require a custom or special printing position, we are happy to check this for you. Special printing positions may be possible depending on the product, finishing technique, and printing process – possibly subject to an additional charge.

Please contact our support team for personal advice on your individual finishing options.
«Finishing» refers to the individual personalization or branding of a promotional product—usually with a logo, slogan, or design. Finishing turns the product into a strong brand carrier and enhances your company’s recognition.

Common finishing techniques include printing (e.g., screen printing, digital printing, pad printing), embroidery (e.g., on textiles), engraving (e.g., on metal items), or embossing. Depending on the material, surface, and intended use, you can choose a suitable method to achieve a high-quality, durable result.

In the bb trading shop, you select your preferred finishing directly on the product page and receive a free print approval before final production.
Promotional products are among the most effective and cost-efficient forms of advertising within the entire marketing mix. Their strength lies in the combination of daily use, broad reach, and strong brand loyalty.

Recent studies show:

  • 89% of the population come into contact with promotional products daily – this is a higher reach than traditional media such as TV or print.
  • 98% of the core target group own at least one promotional item – tactile advertising media are therefore almost everywhere present.
  • 91% of recipients use the items themselves – resulting in minimal scatter loss. Additionally, promotional products are used on average once a day, which ensures a very high chance of advertising contact.
  • 61% of items remain in possession for over a year – your message therefore has a lasting impact.

Thanks to their tangible quality, promotional products engage multiple senses, build trust, and strengthen the emotional connection to the brand. Whether classic ballpoint pens, notepads, or mugs, high-quality textiles, or modern giveaways like power banks, Bluetooth speakers, or multifunctional cables – promotional products offer suitable solutions for every occasion and target audience. They are thus a sustainable marketing tool that increases brand awareness, fosters customer loyalty, and sustainably enhances your brand recognition.

Source: werbeartikel-wirken.gww.de
Promotional products are physical items that can be customized with your company’s logo, slogan, or unique design to effectively support your marketing goals. They are commonly used at trade shows, events, as client gifts, or employee presents, ensuring your brand stays visible in everyday life.

Thanks to their tangible nature, promotional products engage multiple senses, build trust, and – unlike digital advertising messages – often remain in use for a long time. This creates a lasting impact and strengthens the emotional connection between your brand and the target audience. As a powerful tool in the marketing mix, they increase brand awareness, foster customer loyalty, and enhance recognition value.
bb trading provides comprehensive services for promotional products, corporate gifts, branded textiles, and giveaways – from product selection to fully customized solutions:

  • Standard promotional items: Our online shop features around 4'000 carefully selected products that can be easily customized with your logo or design.
  • Extended product sourcing: Looking for something not listed in the shop? We’ll find it for you. Thanks to our broad sourcing network, we can track down almost any item you need.
  • Custom-made products: With over 20 years of experience in global sourcing and a trusted network of production partners, we turn your unique product ideas into reality – tailored exactly to your brand and specifications.
  • Corporate wear: Our in-house textile team brings over 100 years of combined expertise and supports you from fabric selection to branding – for a cohesive and professional company look.
  • Full-service merchandise solutions: On request, we handle your entire promotional merchandise program – including setting up and managing a branded webshop with custom products for employees or clients.
bb trading combines over 20 years of experience with a comprehensive full-service offering and is one of the most sustainable promotional product suppliers in Europe. We provide everything from a single source: personalized advice from a dedicated team, fast delivery of standard items from our extensive online range, and countless other promotional products that can be sourced, branded, or even custom-made for you. Whether it’s a bespoke item, a tailored shop collection, or a creative campaign idea – we make (almost) anything customizable possible.

What truly sets us apart is our deep-rooted commitment to sustainability. Since our founding in 2001, we have followed clear CSR principles and offer maximum transparency. We are ISO 14001 certified, participants in the UN Global Compact, members of amfori BSCI, and were once again awarded the EcoVadis Platinum Medal in 2025 – placing us among the top 1% of evaluated wholesalers worldwide.

Our in-house bb.Eco Rating System assesses each product based on six sustainability criteria and makes its environmental footprint transparent to you. We also guarantee a tangible climate contribution with every order – through CO₂ offsetting via myclimate, investments in climate protection projects, and our proprietary “Climate Impact” database for CO₂ accounting. Fast response times, our own warehouse facilities, and streamlined processes ensure your promotional products reach you quickly, reliably, and responsibly. If you’re looking for promotional items with real impact, you’ve come to the right place.
Vectorized files such as EPS or PDF are ideal. Please convert fonts to outlines and specify your Pantone printing colors. You can find more information here.